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Complaints and Suggestion

You eat at your college cafeteria every lunchtime. However, you think it needs some improvements. Write a letter to the college magazine. In your letter,
  • explain what you like about the cafeteria
  • say what is wrong with it
  • suggest how it could be improved
Write at least 150 words.

Dear Sir/Madam,

I normally eat lunch at the college cafeteria because it is reasonable priced, convenient and it has a friendly atmosphere. There are, however, a number of deficiencies which I think should be put right. Firstly, although the staff try to keep the tables clean, there are not enough workers at peak times to clear their tables themselves then they have finished eating.

Unfortunately, some students do not bother to do this. Also, there are a number of students who do not wait in the queue to be served, which is very annoying for the majority of us. Finally, I think the cafeteria could have better ventilation as it gets too hot, especially in the summer.

I think it would be a good idea if more signs were put around the cafeteria asking students to put their dirty plates and cutlery on the trolleys provided and to throw away their leftovers and rubbish. Also, I think we should tell students when they are being anti-social and jumping the queue. Finally, could we please have a few windows open when things get too hot?

Yours faithfully

Write a letter to complain about a situation in which some adolescents let their dogs run wildly causing dangerous. You should write at least 150 words.

Dear Sir/Madam,

I am writing to draw your attention to a situation that has been developing in my neighbourhood.

Recently, I have witnessed many dogs on the loose in the neighbourhood. The dogs, which are fierce looking and not muzzled, are given license to run around the neighbourhood. They are intimidating, especially to children and the elderly. I am afraid that it’s just a matter of time before someone gets seriously injured.

The owners of these dogs, a bunch of adolescents, seem to be unaware of the dangers of letting their pets off the leash and have adopted a nonchalant attitude. The teenagers have been asked by numerous locals to keep the dogs under control but all requests have been ignored and the situation has not improved. I therefore believe that immediate action must be taken and I ask that you investigate the matter and take appropriate action as soon as possible to prevent the occurrence of injury and serious bodily harm.

Yours Sincerely

Write a letter to the bank manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter. You should write at least 150 words.

Dear Sir,

I am writing to complain about the service that I have received at your bank. Two weeks ago I ordered a cheque book by filling out the appropriate form when I visited the bank but since then I have not received the cheque book and I have received no other correspondence from the bank. It is quite urgent for me as I have quite a few bills that I need to pay that can only be paid by cheque.

Please write to me as soon as possible and let me know how much longer I will have to wait for my cheque book and please explain why I have had to wait so long. I would also like to know what action you are going to take regarding this bad service.

I have been a customer of your bank now for fifteen years and this is the first time I have had to complain. It is very disappointing.

I look forward to hearing from you soon.

Yours sincerely,
Graham Swann

You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, complaining about the service you received. You should write at least 150 words.

Dear Sir or Madam

I am writing to complain about the treatment my daughter and I received when we visited the casualty department in your hospital last weekend.

During the afternoon, my daughter developed severe pains in the stomach. Because it was Sunday, my normal doctor was not in his surgery, so we went to the hospital casualty department. When we reached the Enquiry counter, it was obvious that my daughter was unwell as she was screaming with pain. However, the Receptionist just told us to sit down and wait.

Over the next four hours, I constantly asked how long it would take for a doctor to see my daughter, but the Receptionist was quite rude and didn’t seem to care very much. Eventually, we did see a doctor and my little girl had to undergo tests to see if she had appendicitis. However, I was really angry because the doctor said he had not seen anyone for over an hour, so the Receptionist wasn’t doing her job properly.

I would be grateful if you could investigate this terrible service to make sure it doesn’t happen again.

Yours faithfully

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter
  • give details of what was wrong
  • explain what you had to do to overcome the problem at the time
  • say what action you would like the manager to take
You should write at least 150 words.

Dear Sir,

I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room. As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor.

Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on a main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights.

I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.

I look forward to hearing from you.

Yours faithfully

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter:
  • explain where you live
  • describe the problem
  • give reasons why you do not want this development.
You should write at least 150 words.

Dear Sir/Madam,

I am writing with regard to the article in your newspaper dated 7th September. My house is situated within 20 minutes’ walk of the airport. Please allow me to point out the problems which have caused serious damage on the residential area. I am fully sure that the problems must be aggravated if the plan is carried out to expand the airport and Increase the number of flights.

First of all, the low-flying aeroplanes are utterly distractive. They make such a big noise that I cannot concentrate on housework at all. What is worse, I am woken up by the late hour flights at midnight; I was diagnosed as Insomnia the other day. I should call this situation noise pollution.

Secondly, I am afraid that the expansion of the airport may reduce the plot of land for the playground which is under construction near the airport at the moment. To sum up, I strongly disagree with the plan. I would appreciate if you could possibly write the article about the problems and disagreement as I said above.

Yours faithfully

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