I am writing to enquire if you have various electrical goods that I want to buy. I have tried shops in my own town but they don‛t have exactly what I want.
I want the new Sony DVD player, a Technics turntable and a radio with long wave capability. Do you have these items in stock or, if not, will you be able to order them soon? I also need to know what price you charge for these items. If you do have these things, would you be able to hold them for me and for how long? I am free this weekend and, if you have them, I can come over on Saturday morning to pay you and pick them up.
Please write back to me as soon as possible at the above address or call me on my mobile number (07364 957 143). I look forward to hearing from you soon.
I have just arrived from overseas and need to have some furniture for my unfurnished flat. A friend has told me that you have some cheap second-hand furniture for sale.
Perhaps you can help me. I would like a kitchen table, some chairs, a double bed, as well as a single bed for a visitor, a cupboard for our clothes, and a bookcase. If you sell home appliances, I would like a microwave oven, a fridge, TV set and a CD player too. These must all be clean and the electrical items must be in good working condition with a guarantee of at least three months.
I would be grateful if you could give me some prices for these items. If you do not supply electrical goods, can you recommend another shop which does? Also, could you let me know what you would charge to deliver goods to High Street.
Thank you for your help. I look forward to hearing from you.
Dear Sir or Madam
On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made from cotton. It cost $59.95 and it was not on special.
When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therefore I asked for a refund. However, the shop assistant refused to give me a refund because it was not the policy of the store.
I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.